# Cloud23

> Cloud23 is a software engineering firm. We design, build and operate the enterprise-grade digital platforms businesses run on — spanning applied AI, data, integration, product engineering and reliability. Africa-led, globally delivered. We partner with Salesforce, AWS, Anthropic and Kong, and engineer with whatever the problem needs.

Cloud23 is a technology consulting and implementation company specialising in Salesforce, enterprise integration, data and AI. Cloud23 designs, builds and operates enterprise platforms for banks, insurers and large organisations. Founded in South Africa, Cloud23 delivers from Johannesburg, Hyderabad and Bucharest.

## Services
- [Salesforce Consulting](https://www.cloud23.io/services/salesforce-consulting): Cloud23 provides Salesforce consulting to banks, insurers and enterprises across Africa and beyond, covering org audits, target architecture, transformation roadmaps and Centre of Excellence design.
- [Salesforce Implementation](https://www.cloud23.io/services/salesforce-implementation): Cloud23 implements Salesforce end to end for banks, insurers and enterprises, from discovery and solution design through configuration, integration, data migration, testing and hypercare.
- [Financial Services Cloud](https://www.cloud23.io/services/financial-services-cloud): Cloud23 designs and implements Salesforce Financial Services Cloud for banks, insurers and wealth managers across Africa and beyond, from digital onboarding journeys to a single view of the client.
- [Experience Cloud](https://www.cloud23.io/services/experience-cloud): Cloud23 designs and builds Salesforce Experience Cloud portals, onboarding sites and communities that let customers and partners transact with banks and insurers online rather than in a branch or inbox.
- [Service & Contact Centre Transformation (Service Cloud)](https://www.cloud23.io/services/service-cloud): Cloud23 transforms service operations and contact centres on Salesforce Service Cloud, unifying channels, case management, knowledge and telephony into a single agent workspace.
- [Data Cloud](https://www.cloud23.io/services/data-cloud): Cloud23 implements Salesforce Data Cloud to unify customer data from core systems, channels and CRM into real-time profiles that power personalisation, analytics and AI.
- [Agentforce & Enterprise AI](https://www.cloud23.io/services/agentforce-enterprise-ai): Cloud23 designs, builds and operates Salesforce Agentforce agents and enterprise AI solutions that do real work in service, sales and operations, grounded in your data and governed by explicit guardrails.
- [MuleSoft & Enterprise Integration](https://www.cloud23.io/services/mulesoft-integration): Cloud23 designs and builds enterprise integration on MuleSoft, using API-led architecture to connect Salesforce with core banking, payments, identity and legacy systems for regulated businesses across Africa and beyond.
- [Salesforce Managed Services](https://www.cloud23.io/services/managed-services): Cloud23 is a Salesforce Managed Services Partner that takes ongoing accountability for clients' Salesforce estates — administration, support, development, release management and optimisation under one agreement — delivered by teams across Africa, India and the US.
- [Platform Engineering](https://www.cloud23.io/services/platform-engineering): Cloud23 provides platform engineering for enterprise Salesforce estates — org strategy, engineering standards, shared frameworks, CI/CD foundations and Centres of Excellence that let delivery teams ship quickly without degrading the platform.
- [DevOps & Release Management](https://www.cloud23.io/services/devops-release-management): Cloud23 designs and runs DevOps and release management for Salesforce and MuleSoft estates — source-driven development, automated pipelines, quality gates and governed release calendars that make deployments routine instead of risky.
- [Enterprise Architecture](https://www.cloud23.io/services/enterprise-architecture): Cloud23 provides enterprise architecture advisory for organisations building on Salesforce, MuleSoft and AWS — current-state assessment, target-state design, transformation roadmaps and standing design authority, with particular depth in financial services.
- [Digital Product & Experience Design](https://www.cloud23.io/services/digital-product-design): Cloud23 provides digital product and experience design — research, journey mapping, service blueprints, UX and UI, and design systems — for the customer portals, onboarding journeys and agent workspaces built on platforms such as Salesforce.
- [Data & Analytics](https://www.cloud23.io/services/data-analytics): Cloud23 provides data and analytics services for Salesforce-centred organisations — data strategy, single-customer-view architecture, Data Cloud implementation, dashboards and the data foundations that AI initiatives depend on.

## Industries
- [Banking](https://www.cloud23.io/industries/banking): Cloud23 helps banking organisations digitise customer onboarding and service on Salesforce, with delivery experience spanning personal, business and corporate banking for Standard Bank, Capitec and Stanbic Bank Uganda.
- [Insurance](https://www.cloud23.io/industries/insurance): Cloud23 helps insurance organisations modernise policyholder service, claims journeys and intermediary distribution on Salesforce Financial Services Cloud, without waiting for a policy administration replacement.
- [Wealth & Investment Management](https://www.cloud23.io/industries/wealth-management): Cloud23 helps wealth and investment management organisations give advisers a complete view of every client relationship and give clients a digital-grade experience, built on Salesforce Financial Services Cloud.
- [Telecommunications](https://www.cloud23.io/industries/telecommunications): Cloud23 helps telecommunications organisations reduce cost-to-serve and improve subscriber experience by unifying sales, service and self-service on Salesforce, integrated with BSS and billing through MuleSoft.
- [Retail & Consumer](https://www.cloud23.io/industries/retail): Cloud23 helps retail and consumer organisations turn fragmented customer data into unified profiles and consistent service across every channel, using Salesforce Service Cloud, Data Cloud and Agentforce.
- [Enterprise Services](https://www.cloud23.io/industries/enterprise-services): Cloud23 helps enterprise services organisations run sales, delivery and client service on one connected Salesforce platform, replacing disconnected systems with a single view from first contact to renewal.

## Products
- [Vorticron](https://www.cloud23.io/products/vorticron): One platform. Multiple personas. Enterprise-wide intelligence.
- [Applinq](https://www.cloud23.io/products/applinq): Onboard once. Apply intelligently.
- [EDITH](https://www.cloud23.io/products/edith): The digital identity trust hub for everyone.
- [Siza](https://www.cloud23.io/products/siza): Ask once. Get it done.
- [Qina](https://www.cloud23.io/products/qina): Enterprise delivery discipline without enterprise complexity.

## Cloud23 Lab
Cloud23 Lab is the firm's applied innovation and AI-led migration engine, co-creating and proving agentic systems, SaaS migrations, trusted digital journeys and delivery intelligence, with a clear path to production. https://www.cloud23.io/lab

## Cloud23 Ventures
Cloud23 Ventures is the firm's venture studio and SME growth platform, building commercially scalable African ventures while expanding skills, jobs and market access. https://www.cloud23.io/ventures

## Case studies
- [Engineering quote-to-cash revenue management for Lesaka Group](https://www.cloud23.io/case-studies/lesaka-revenue-engineering): Cloud23 engineered revenue-management capability for Lesaka Group, a Nasdaq- and JSE-listed African fintech, building quote-to-cash on Salesforce Revenue Cloud. The work gives the business a consistent, governed process from quote through pricing to revenue — the kind of financial rigour a listed fintech's reporting depends on.
- [Running and evolving platform, integration and managed-services workstreams for Standard Bank](https://www.cloud23.io/case-studies/standard-bank-managed-services-integration): Cloud23 runs and evolves multiple engineering workstreams for Standard Bank Group — Stanlib managed services across Salesforce and MuleSoft integration, an API marketplace and insurance API builds, DevOps for insurance platforms, a platform and feature engineering team, and onboarding observability for a Centre of Excellence. The engagement keeps critical banking platforms reliable while continuing to build on them.
- [Engineering an analytics and reporting platform for Awash Bank](https://www.cloud23.io/case-studies/awash-bank-analytics): Cloud23 engineered an analytics and reporting platform for Awash Bank, a leading Ethiopian bank, built on Tableau with the data engineering behind it. The work turns dispersed banking data into governed, trustworthy reporting the bank's teams can use to see and steer the business.
- [Engineering route-to-market and field-sales automation for Coca-Cola Beverages Africa](https://www.cloud23.io/case-studies/ccba-route-to-market): Cloud23 engineered route-to-market and field-sales automation for Coca-Cola Beverages Africa, the continent's largest Coca-Cola bottler, spanning sales-force automation, a HORECA trade programme and an online ordering app. The work equips field reps and trade customers with digital tools built for the scale and diversity of African outlets.
- [Engineering field service and quote-to-revenue for Barloworld Equipment](https://www.cloud23.io/case-studies/barloworld-field-service-revenue): Cloud23 engineered field-service and revenue-management capability for Barloworld Equipment, a heavy-equipment dealer, spanning field service scheduling and dispatch, quote-to-revenue and a parts and equipment programme. The work connects the front-line service operation with the commercial process that bills it, on one platform.
- [Engineering customer acquisition and lending origination for ABSA](https://www.cloud23.io/case-studies/absa-lending-origination): Cloud23 engineered a customer-acquisition and lending-origination programme for ABSA, one of Africa's largest banks, alongside self-service journeys and a programme management office. The work built origination and onboarding capability on Financial Services Cloud with custom engineering, delivered as a structured, governed programme rather than a single release.
- [Unifying business and trade banking for SMEs at Stanbic Bank Uganda](https://www.cloud23.io/case-studies/stanbic-uganda-business-banking): Cloud23 engineered a unified banking platform for Stanbic Bank Uganda's Business & Commercial Banking division, integrating business, individual and SME trade accounts behind one view. SMEs gain a single view of their financial operations, real-time transfers between linked accounts and access to trade finance options previously out of reach.
- [Reducing personal account opening from days to minutes at Stanbic Bank Uganda](https://www.cloud23.io/case-studies/stanbic-uganda-personal-banking-onboarding): Cloud23 engineered a mobile-first personal-onboarding journey for Stanbic Bank Uganda's Personal & Private Banking division, requiring only a valid ID, photo and digital signature and integrated with mobile money so accounts are usable on creation. The bank reports account opening times reduced from days to minutes and a significant increase in new accounts, particularly among tech-savvy and rural customers.
- [Engineering sub-five-minute business onboarding at Capitec](https://www.cloud23.io/case-studies/capitec-business-banking-onboarding): Cloud23 engineered a digital and assisted business-onboarding journey for Capitec's Business Banking division, integrated with core banking and governmental systems so verification runs without manual intervention. The bank reports standard onboarding completing in under 5 minutes including all necessary checks, with complex business structures onboarded within a day.
- [Building Perx: a two-sided employee-benefits platform for Standard Bank](https://www.cloud23.io/case-studies/standard-bank-perx): Cloud23 helped Standard Bank build Perx, an employee-benefits platform spanning its Business & Commercial Banking and Personal & Private Banking divisions. Engineered as a two-sided marketplace, Perx lets employers offer the programme at no cost while employees gain financial advice and exclusive deals across banking, insurance and lifestyle benefits — giving the bank a new digital acquisition and cross-sell channel.
- [Removing the branch visit from business-account onboarding at Standard Bank Botswana](https://www.cloud23.io/case-studies/standard-bank-botswana-digital-onboarding): Cloud23 engineered a digital onboarding journey for Standard Bank Botswana's business accounts, including Transact Plus and Matshelo, replacing mandatory branch visits — down to remote document execution via digital signatures. The bank reports account opening time reduced from days or weeks to hours. Salesforce Experience Cloud and Financial Services Cloud were the delivery tools.
- [Engineering a digital corporate-onboarding journey for Standard Bank's Mauritius CIB business](https://www.cloud23.io/case-studies/standard-bank-mauritius-cib-onboarding): Cloud23 engineered an end-to-end digital corporate-onboarding journey for Standard Bank's Mauritius Corporate & Investment Banking business, splitting external application capture from internal processing on a shared data model. The result is a real-time, transparent view of the application pipeline and a reported reduction in processing times. Salesforce Financial Services Cloud and Experience Cloud were the delivery tools; the outcome was a managed onboarding operation.

## Contact
- Email: hi@cloud23.io
- Contact: https://www.cloud23.io/contact

## Notes
Company-reported figures and client outcomes on this site are marked as pending verification where independent confirmation is still in progress. Please treat unverified figures accordingly.